Complaints
If something went wrong, tell us. We confirm receipt within 1 business day and give you a written answer within 10 business days.
How to complain
Write to [email protected] with "Complaint" in the subject. Please include:
- Your company name and your contact person at Noda
- The service and, if relevant, the shipment or order number
- What happened, and what you would like us to do
- Any documents or photos that help
What happens next
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1 · within 1 business day
Confirmation
With the name of the person handling your complaint.
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2
Investigation
We check with our team and with the partner involved.
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3 · within 10 business days
Written answer
What happened, and what we do about it.
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4
Review
If you disagree, the management board reviews the answer within 10 business days.
Complaints about a partner
A problem with the warehouse or a carrier? Send it to us. We take it up with the partner, and you keep one contact.
Product safety reports
We are the EU responsible person for some products sold in the EU. If you are a consumer or an authority and want to report a safety problem with one of these products, write to [email protected] with "Product safety" in the subject. We confirm within 1 business day, inform the manufacturer and, where the law requires it, the market surveillance authorities.
Your contract with us states the governing law and the court for disputes. Last reviewed: October 2026.