Back into stock
Fit to sell as it is. Available for the next order within 2 business days of arrival.
An EU address for your returns
Your customers send returns to a partner warehouse in Estonia, not across the world. The warehouse inspects each item, and you decide what happens next: back into stock, repack or dispose. You get a report for every return.
Get a quote
A price per return, charged when the return arrives
Short answer
Returns from customers in the EU travel inside the EU, with no customs on the way back. They arrive at a partner warehouse in Estonia, are checked against the order, and go back into stock if they are fit to sell. Items that can't be sold are repacked or disposed of under your rules.
Delivered by: a partner warehouse in Estonia, with Noda as your contact · Last reviewed: October 2026
- No customs
- on returns from customers inside the EU
- Per return
- charged only when the return arrives at the warehouse
- Photos
- of every return, before you decide what happens to it
Do you need this?
Yes, if
- Your EU customers return goods to an address outside the EU.
- A return costs you more than the product.
- You keep stock in Estonia and want returns in the same place.
No, if
- You refund without asking for the item back.
- Your returns are already handled inside the EU at a cost you accept.
How a return moves
Five steps, the same for every item.
-
1
Customer sends it
To your EU return address in Estonia.
-
2
Warehouse receives it
Scanned and matched to the order.
-
3
Inspection
Condition and completeness checked, with photos.
-
4
Your rule applies
Back into stock, repack or dispose.
-
5
Report to you
Reason, condition and outcome for each item.
Three outcomes
You set the rule per product once. The warehouse follows it.
Repack
New packaging or labels, then back into stock.
Dispose or recycle
When it can't be sold, with a record of what happened. Large companies may not destroy unsold clothing and footwear (ESPR, Article 25, since 19 July 2026); medium-sized companies from 2030.
Who does what
You
Your rules
- Your returns policy for customers
- What counts as sellable, per product
- Refunds to your customers
- Approval before anything is disposed of
Noda
Set-up and contact
- Sets up the return address and your rules with the warehouse
- Declares returns from Norway and other non-EU countries
- One contact for questions about any return
Partner warehouse
The handling
- Receives, inspects and photographs each return
- Restocks, repacks or disposes
- Reports each return to you
Returns from outside the EU
Returns from customers in Norway, or any country outside the EU, cross the border back into the EU. Noda declares them, with returned goods relief where it applies, so you don't pay duty twice on your own goods (Union Customs Code, Article 203).
What it costs
The warehouse's own price, which you see before you sign. You pay the warehouse directly. No minimum term: you can leave with 30 days' notice.
Per return
Receiving, inspection and the report. Charged when the return arrives, never for one that doesn't.
Per action
Restocking, repacking or disposal, priced separately.
Our work
Setting up returns and declaring returns from outside the EU: in your proposal.
What we don't do
- We don't refund your customers. You or your marketplace do.
- We don't dispose of anything without your approval.
- We don't destroy unsold clothing or footwear where the EU ban applies. We agree another route with you.
Common questions
Where do my customers send returns?
To your EU return address: the partner warehouse in Estonia, given in your proposal. Put it on your website, packing slips and marketplace settings.
Do returns from EU customers go through customs?
No. They travel inside the EU. Only returns from outside the EU, such as Norway, are declared.
What happens to items that can't be sold?
They are repacked if that makes them sellable, or disposed of or recycled after your approval, with a record.
How do I see what came back?
Each return is reported with its reason, condition and outcome, and you see it in the warehouse's stock portal.
Can I use returns without keeping stock in Estonia?
Yes. Returns can be your first step: the items come back to Estonia, and you decide later whether to keep stock here.
Sources: Regulation (EU) 2024/1781 (ESPR), Article 25: ban on destroying unsold clothing and footwear from 19 July 2026; Union Customs Code, Regulation (EU) 952/2013, Article 203. Last reviewed: October 2026.
Related: Stock in Estonia · Importer of record · Pricing
What we need from you to start
- Your returns policy for customers
- SKU list, and what counts as sellable for each product
- Returns a month and the countries they come from
- Your rule for items that can't be sold
Get a quote
Tell us how many returns you get and where they come from. You get the price per return before you sign.
We reply within 1 business day, Tallinn time.
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